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Daber AI
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    On-hold message generator

    Get short on-hold messages that thank callers, set expectations and ask them to have the right details ready — tailored to your industry.

    Your details

    Optional — add to the script

    Your scripts

    1. Option 1

      Thanks for calling [your business name], and thanks for holding! All of our lines are busy right now, but we'll be with you as soon as we can. To save time, please have the details of your request handy. Thanks for your patience — we'll be right with you.

      48 words · ≈ 19 s spoken

    2. Option 2

      Hi, you're on hold with [your business name]. We haven't forgotten you — someone will pick up shortly. To save time, please have the details of your request handy. Thanks for hanging on!

      32 words · ≈ 13 s spoken

    3. Option 3

      Thanks for waiting on the line with [your business name]! We're helping other callers and will get to you just as soon as we can. Please stay on the line — we appreciate your patience!

      34 words · ≈ 14 s spoken

    Spoken length is estimated at about 2.5 words per second — a calm, clear pace.

    The short answer

    What should an on-hold message say?

    A good on-hold message thanks the caller for holding, tells them they haven't been forgotten, and uses the wait: ask them to have the details you'll need ready — an order or policy number, an address — and point to your website for common questions. Keep each message short and rotate a few rather than looping one long one, and never promise a wait time you can't keep.

    On-hold message examples by industry

    Every script below was generated by the tool above for a made-up business, in each tone. Copy one as a starting point and change the details.

    Dental and medical clinics· Example: Maple Dental Clinic

    • Friendly · Option 1

      Thanks for calling Maple Dental Clinic, and thanks for holding! All of our lines are busy right now, but we'll be with you as soon as we can. If this is a medical emergency, please hang up and call your local emergency number. To save time, please have your appointment details handy. Thanks for your patience — we'll be right with you.

      61 words · ≈ 24 s spoken

    • Friendly · Option 2

      Hi, you're on hold with Maple Dental Clinic. We haven't forgotten you — someone will pick up shortly. To save time, please have your appointment details handy. Our hours are Monday to Friday, 8 a.m. to 6 p.m. Thanks for hanging on!

      41 words · ≈ 16 s spoken

    • Friendly · Option 3

      Thanks for waiting on the line with Maple Dental Clinic! We're helping other callers and will get to you just as soon as we can. Please stay on the line — we appreciate your patience!

      34 words · ≈ 14 s spoken

    • Professional · Option 1

      Thank you for calling Maple Dental Clinic. If this is a medical emergency, please hang up and call your local emergency number. All of our lines are currently busy. Please stay on the line, and the next available member of our team will assist you. To save time, please have your appointment details handy.

      54 words · ≈ 22 s spoken

    • Professional · Option 2

      Thank you for holding. Your call to Maple Dental Clinic will be answered by the next available member of our team. Our hours are Monday to Friday, 8 a.m. to 6 p.m. We appreciate your patience.

      36 words · ≈ 14 s spoken

    • Professional · Option 3

      You are on hold with Maple Dental Clinic. If this is a medical emergency, please hang up and call your local emergency number. Please do not hang up; your call will be answered as soon as possible. To save time, please have your appointment details handy. Thank you for your patience.

      51 words · ≈ 20 s spoken

    • Brief · Option 1

      Thanks for calling Maple Dental Clinic. If this is a medical emergency, please hang up and call your local emergency number. Please hold — we'll be right with you.

      28 words · ≈ 11 s spoken

    • Brief · Option 2

      Thank you for holding. Someone from Maple Dental Clinic will be with you shortly. To save time, please have your appointment details handy.

      23 words · ≈ 9 s spoken

    • Brief · Option 3

      All of our lines are busy. Please stay on the line — Maple Dental Clinic will be with you shortly.

      19 words · ≈ 8 s spoken

    Insurance, legal and real estate offices· Example: Harbor Insurance Agency

    • Friendly · Option 1

      Thanks for calling Harbor Insurance Agency, and thanks for holding! All of our lines are busy right now, but we'll be with you as soon as we can. To save time, please have your policy number handy. You can also find answers on our website, example.com. Thanks for your patience — we'll be right with you.

      55 words · ≈ 22 s spoken

    • Friendly · Option 2

      Hi, you're on hold with Harbor Insurance Agency. We haven't forgotten you — someone will pick up shortly. To save time, please have your policy number handy. Our hours are weekdays from 9 a.m. to 5 p.m. Thanks for hanging on!

      40 words · ≈ 16 s spoken

    • Friendly · Option 3

      Thanks for waiting on the line with Harbor Insurance Agency! We're helping other callers and will get to you just as soon as we can. Please stay on the line — we appreciate your patience!

      34 words · ≈ 14 s spoken

    • Professional · Option 1

      Thank you for calling Harbor Insurance Agency. All of our lines are currently busy. Please stay on the line, and the next available member of our team will assist you. To save time, please have your policy number handy.

      39 words · ≈ 16 s spoken

    • Professional · Option 2

      Thank you for holding. Your call to Harbor Insurance Agency will be answered by the next available member of our team. Our hours are weekdays from 9 a.m. to 5 p.m. You can also find answers on our website, example.com. We appreciate your patience.

      44 words · ≈ 18 s spoken

    • Professional · Option 3

      You are on hold with Harbor Insurance Agency. Please do not hang up; your call will be answered as soon as possible. To save time, please have your policy number handy. Thank you for your patience.

      36 words · ≈ 14 s spoken

    • Brief · Option 1

      Thanks for calling Harbor Insurance Agency. Please hold — we'll be right with you.

      13 words · ≈ 5 s spoken

    • Brief · Option 2

      Thank you for holding. Someone from Harbor Insurance Agency will be with you shortly. To save time, please have your policy number handy.

      23 words · ≈ 9 s spoken

    • Brief · Option 3

      All of our lines are busy. Please stay on the line — Harbor Insurance Agency will be with you shortly.

      19 words · ≈ 8 s spoken

    Home and auto services· Example: Rapid Flow Plumbing

    • Friendly · Option 1

      Thanks for calling Rapid Flow Plumbing, and thanks for holding! All of our lines are busy right now, but we'll be with you as soon as we can. To save time, please have your address and a short description of the job handy. Thanks for your patience — we'll be right with you.

      52 words · ≈ 21 s spoken

    • Friendly · Option 2

      Hi, you're on hold with Rapid Flow Plumbing. We haven't forgotten you — someone will pick up shortly. To save time, please have your address and a short description of the job handy. Our hours are Monday to Saturday, 7 a.m. to 7 p.m. Thanks for hanging on!

      47 words · ≈ 19 s spoken

    • Friendly · Option 3

      Thanks for waiting on the line with Rapid Flow Plumbing! We're helping other callers and will get to you just as soon as we can. Please stay on the line — we appreciate your patience!

      34 words · ≈ 14 s spoken

    • Professional · Option 1

      Thank you for calling Rapid Flow Plumbing. All of our lines are currently busy. Please stay on the line, and the next available member of our team will assist you. To save time, please have your address and a short description of the job handy.

      45 words · ≈ 18 s spoken

    • Professional · Option 2

      Thank you for holding. Your call to Rapid Flow Plumbing will be answered by the next available member of our team. Our hours are Monday to Saturday, 7 a.m. to 7 p.m. We appreciate your patience.

      36 words · ≈ 14 s spoken

    • Professional · Option 3

      You are on hold with Rapid Flow Plumbing. Please do not hang up; your call will be answered as soon as possible. To save time, please have your address and a short description of the job handy. Thank you for your patience.

      42 words · ≈ 17 s spoken

    • Brief · Option 1

      Thanks for calling Rapid Flow Plumbing. Please hold — we'll be right with you.

      13 words · ≈ 5 s spoken

    • Brief · Option 2

      Thank you for holding. Someone from Rapid Flow Plumbing will be with you shortly. To save time, please have your address and a short description of the job handy.

      29 words · ≈ 12 s spoken

    • Brief · Option 3

      All of our lines are busy. Please stay on the line — Rapid Flow Plumbing will be with you shortly.

      19 words · ≈ 8 s spoken

    Salons, restaurants and shops· Example: Studio Nine Hair & Beauty

    • Friendly · Option 1

      Thanks for calling Studio Nine Hair & Beauty, and thanks for holding! All of our lines are busy right now, but we'll be with you as soon as we can. To save time, please have the service you'd like and a few times that suit you handy. Thanks for your patience — we'll be right with you.

      55 words · ≈ 22 s spoken

    • Friendly · Option 2

      Hi, you're on hold with Studio Nine Hair & Beauty. We haven't forgotten you — someone will pick up shortly. To save time, please have the service you'd like and a few times that suit you handy. Our hours are Tuesday to Saturday, 10 a.m. to 7 p.m. Thanks for hanging on!

      50 words · ≈ 20 s spoken

    • Friendly · Option 3

      Thanks for waiting on the line with Studio Nine Hair & Beauty! We're helping other callers and will get to you just as soon as we can. Please stay on the line — we appreciate your patience!

      35 words · ≈ 14 s spoken

    • Professional · Option 1

      Thank you for calling Studio Nine Hair & Beauty. All of our lines are currently busy. Please stay on the line, and the next available member of our team will assist you. To save time, please have the service you'd like and a few times that suit you handy.

      48 words · ≈ 19 s spoken

    • Professional · Option 2

      Thank you for holding. Your call to Studio Nine Hair & Beauty will be answered by the next available member of our team. Our hours are Tuesday to Saturday, 10 a.m. to 7 p.m. We appreciate your patience.

      37 words · ≈ 15 s spoken

    • Professional · Option 3

      You are on hold with Studio Nine Hair & Beauty. Please do not hang up; your call will be answered as soon as possible. To save time, please have the service you'd like and a few times that suit you handy. Thank you for your patience.

      45 words · ≈ 18 s spoken

    • Brief · Option 1

      Thanks for calling Studio Nine Hair & Beauty. Please hold — we'll be right with you.

      14 words · ≈ 6 s spoken

    • Brief · Option 2

      Thank you for holding. Someone from Studio Nine Hair & Beauty will be with you shortly. To save time, please have the service you'd like and a few times that suit you handy.

      32 words · ≈ 13 s spoken

    • Brief · Option 3

      All of our lines are busy. Please stay on the line — Studio Nine Hair & Beauty will be with you shortly.

      20 words · ≈ 8 s spoken

    Spoken length is estimated at about 2.5 words per second — a calm, clear pace.

    On-hold message tips

    • Rotate two or three short messages rather than looping one long one, so a caller who waits doesn't hear the same line on repeat.
    • Use the wait: ask callers to have the details you'll need ready.
    • Point to your website for common questions — some callers will find the answer there.
    • Don't promise a wait time you can't keep, and skip "your call is important to us" on repeat — say something specific instead.
    • If you play music, keep it quieter than the voice, and only use music you have the right to play on hold.

    Frequently asked questions

    How long should an on-hold message be?

    Short — 15 to 30 seconds per message is typical, with a few messages rotating between music. This generator shows each script's word count and an estimated spoken length at about 2.5 words per second.

    Do I need music on hold?

    Not necessarily, but play something: silence can make callers think they've been cut off. A soft tone or royalty-free music works. Commercial recordings are usually licensed separately for on-hold use, so check your licence before using a song.

    Is this on-hold message generator free?

    Yes. There's no sign-up and nothing to install. The scripts are built in your browser from our templates, and what you type isn't sent to us unless you choose to create an account.

    How can I keep callers from waiting on hold?

    Answer more calls right away. An AI receptionist picks up immediately, handles common questions and bookings itself, and transfers to a person when the caller needs one — so fewer callers sit on hold. With Daber AI, building and testing one in your browser is free, and putting it on a real phone line costs $3 for 14 days, then $49 a month.

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