Privacy Policy

1. Introduction

Welcome to Daber AI ("we," "our," or "us"). Daber AI is an AI-powered platform that provides intelligent voice and chat agents for businesses to handle customer interactions through messaging platforms like WhatsApp, as well as integrations with Google services including Gmail and Google Calendar.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account
• Set up business profiles and AI chatbot configurations
• Connect third-party services (WhatsApp, Gmail, Google Calendar, Instagram, etc.)
• Upload files, documents, or knowledge base content
• Contact our support team

This information may include: name, email address, business name, phone numbers, business descriptions, and any content you upload to train your AI agents.

2.2 Google User Data

When you connect Google services to Daber AI, we access and use the following Google user data in accordance with your authorization:

• Gmail: We access your Gmail account to read, send, and manage emails on your behalf through our AI agents. This enables features like automated email responses and customer communication management.
• Google Calendar: We access your Google Calendar to read, create, and manage calendar events. This enables features like appointment scheduling and calendar-based automation through our AI agents.

Important: Daber AI's use and transfer of information received from Google APIs adheres to Google API Services User Data Policy, including the Limited Use requirements. We only use this data to provide and improve the features you've explicitly enabled.

2.3 Message and Conversation Data

We collect and process messages and conversations that occur through our platform, including:

• WhatsApp messages between your business and customers
• Customer queries and AI agent responses
• Conversation metadata (timestamps, sender information, interaction analytics)

2.4 Automatically Collected Information

When you access our platform, we may automatically collect certain information including:

• IP address and geolocation data
• Browser type and version
• Device information
• Usage data and analytics

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI agent services
• Process and respond to customer messages on your behalf through connected platforms
• Enable Gmail integration features (sending emails, managing correspondence)
• Enable Google Calendar integration features (scheduling appointments, managing events)
• Train and improve AI models specific to your business needs
• Generate analytics, insights, and reports on customer interactions
• Provide customer support and respond to your inquiries
• Send administrative information, updates, and security alerts
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

• With Your Consent: When you authorize us to share information with third parties
• Service Providers: We work with third-party service providers who perform services on our behalf:
  • OpenAI (for AI processing and natural language understanding)
  • Cloudflare R2 (for file storage)
  • Cloud hosting and infrastructure providers
  • Analytics providers
• Connected Platforms: When you connect third-party services (WhatsApp, Gmail, Google Calendar, Instagram), we share data with these platforms as necessary to provide the integration features
• Legal Requirements: When required by law, subpoena, or other legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your data, except where we are required to retain it for legal, accounting, or regulatory purposes.

Conversation data and analytics may be retained to improve our AI models unless you specifically request deletion.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms (JWT tokens, OAuth 2.0)
• Regular security assessments and updates
• Access controls and monitoring

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Revoke OAuth permissions for connected Google services at any time through your account settings or Google Account permissions page
• Opt-Out: Opt out of marketing communications

To exercise these rights, please contact us at privacy@daber.ai.

8. Google API Services

Daber AI's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

This means we:

• Only request access to Google user data that is necessary to provide features you've enabled
• Do not use Google user data for advertising purposes
• Do not allow humans to read Google user data unless: (1) we have your explicit consent, (2) it's necessary for security purposes, or (3) it's required to comply with applicable law
• Do not transfer Google user data to third parties except as necessary to provide features you've enabled, for security purposes, or to comply with applicable law

You can revoke Daber AI's access to your Google account at any time through the Google Account permissions page.

9. Third-Party Services

Our platform integrates with third-party services including:

• WhatsApp (Meta Platforms, Inc.)
• Google (Gmail, Google Calendar)
• Instagram (Meta Platforms, Inc.)
• OpenAI
• Various accounting and business management systems

These third-party services have their own privacy policies. We encourage you to review them. We are not responsible for the privacy practices of these third parties.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.

11. Children's Privacy

Our platform is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected data from a child under 18, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the platform after such changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: