A roofing answering service that keeps answering when a storm hits

Storm surges and the days after

Roofing calls arrive in waves. After a storm, many homeowners call in the same few hours, and the crew is already up on roofs. The agent answers every call in parallel, in the caller's language, with no hold queue, and keeps answering at night and on weekends.

• 24/7 answering on your existing number
• Simultaneous calls when a storm brings a wave of them
• The same agent on WhatsApp for homeowners who prefer text
• Outbound calls to confirm inspection appointments the day before

Inspections and estimates, booked with the details

An estimate visit goes better when you arrive knowing the address, the roof type, its age and what the homeowner has seen. The agent runs the intake you define, captures those details, and books the inspection or estimate in your connected calendar, or takes the request and sends it to you. Repeat questions — your service area, whether estimates are free, how long a replacement takes — are answered from a knowledge base you approved.

• A separate intake script for repairs, inspections and replacements
• Inspections booked through a connected Google Calendar or Calendly
• An approved knowledge base for repeat questions
• The call summary reaches you the moment it ends

A leak during a storm reaches a person

Not every storm call is an emergency, and the agent does not decide on its own which ones can wait. You define what counts as urgent — water coming through a ceiling, a tree on the roof, an opening in the roof while it is raining — and in those cases it transfers the call to you or the on-call crew straight away, including dialing an outside number. It is not an emergency service: for anything that puts people at risk, you set what it tells the caller, such as contacting emergency services. Everything else is booked into a normal inspection window, and the escalation reason is stored on the conversation.

• Escalation rules you define, not the model's free interpretation
• Transfer to a specific extension or an outside number
• The escalation reason is stored on the conversation for review
• Guardrails that block answers outside the defined scope

Insurance claims stay with you

Storm damage often comes with an insurance claim, and homeowners ask about it on the first call. The agent records whether a claim has been opened and with which insurer, answers only what you approved in the knowledge base, and passes any question about coverage, deductibles or what the insurer will pay to you. It does not advise on a claim and does not promise what will be covered.

Follow-up and returning customers

The agent recognizes a caller by phone number and remembers earlier conversations — the inspection, the estimate, the repair — so a follow-up does not start from scratch. It also places outbound calls: confirming tomorrow's inspection, following up on an estimate that has not been answered, and checking in after a job is finished.

• Returning customers identified by phone number
• Outbound calls to follow up on open estimates
• Recording, transcript, summary and sentiment on every call
• Connected to your systems through the API, webhooks, or write-back to Salesforce and HubSpot

An AI answering service for roofing contractors

With a traditional answering service, a person at an outside company answers in your name, usually priced per minute or per call, and knows your business only as well as the script you gave them. Because it is billed by the minute or the call, it costs more as you get busier, which for a roofer means the week after a storm. An AI answering service answers every call at once, 24/7, and the agent books an inspection or an estimate or takes a message. A leak during a storm is transferred to your on-call crew by the rules you set, and every call leaves a transcript and a summary. You can keep your number and forward only the calls you do not answer, so your phone still rings first.

• Answering 24/7, including during and after storms
• Every call picked up at once, with no hold queue
• Inspections and estimates booked, or a message taken
• Active leaks transferred to your on-call crew
• A recording, transcript and summary of every call