Pricing
No one-size price list — one transparent way of counting
Every customer gets a quote based on call volume, how the phone line is connected and which deployment posture they need. What doesn't change between quotes is how you're metered — and that is spelled out here in full.
The short answer
How much does an AI phone agent cost?
The cost is quoted per customer rather than published as a list price, because it follows actual call minutes, how your telephony is connected and which deployment posture you need. We work in three contract shapes: a monthly package with a bundle of included hours plus an hourly rate on anything above it; a prepaid credit balance that is drawn down as you use it and does not reset monthly; and pay-as-you-go with no package and no monthly base at all. What generates the bill is the same in all three: agent talk-time minutes, carrier telephony minutes, and — on a pass-through contract — model usage itself. The first month is prorated to the days the system was actually live, not billed as a full month.
Three contract shapes
Not three tiers of one plan — three genuinely different ways to pay. You pick one.
Monthly package
A fixed monthly base that includes a bundle of call hours. Anything beyond the bundle is billed at an agreed hourly rate, metered by the actual second rather than rounded up. The bundle resets at the start of each calendar month.
Fits a reasonably steady call volume and a budget line you can predict.
Prepaid credit balance
You buy a balance up front and it is drawn down as you use it, until you top it up. The balance does not reset at month end and no monthly subscription invoice goes out on top of it — you already paid for it. We raise an alert as the balance runs low.
Fits a pre-approved budget, a pilot, and organisations for whom one purchase order is easier than a subscription.
Pay-as-you-go
No monthly base and no bundle. You pay for what was actually consumed that month, and a month with no calls produces no invoice. There are no included hours here, so there is no such thing as overage.
Fits sharp seasonality, a one-off campaign, or simply not knowing your volume yet.
What actually generates the bill
Three components, all of them measured in minutes and seconds — not in users, not in seats, and not in how many agents you configured.
Agent talk time
The real duration of the conversation, from the moment it was answered. On an outbound dial that was never picked up, ring time is not counted at all and the call closes at zero. Calls marked as tests never enter the meter.
Carrier minutes
The line itself. If the numbers run on your own carrier account you see those minutes in the reports but are not charged for them here — your carrier already invoiced you. If they run on ours, they are part of the bill.
Model usage
Relevant only on a pass-through contract, where you pay the real model consumption instead of an all-in hourly rate. On a normal hourly contract the hourly rate already is the all-in price, and no model line is added on top of it.
Two things worth knowing up front
The first month is prorated
Go live on the 27th and you pay for five days, not a month — and the included bundle is scaled down by exactly the same proportion, so you can't pay part of a month and receive a full month's hours, or the other way round. From the next calendar month it's a full month.
Included hours derived from the base
A contract can name an explicit bundle of hours, or leave it out — and when it's left out the bundle is derived from the base: monthly base divided by the hourly rate. That is neither a hidden discount nor a hidden penalty, it's simply what paying a base means — the base buys hours at the price hours are sold for.
What you're actually replacing
We're not going to invent anyone else's prices. These are the line items the system touches — you know your own numbers better than we do.
An after-hours answering service
An outside service takes a message and passes it on. The agent runs the call to its end: answers from a knowledge base you approved, books the appointment, and hands over to a person only when the call goes beyond what it was given. The right comparison isn't cost per message — it's how many calls closed without anyone touching them in the morning.
One more person on the front desk
Another hire solves the morning rush on the days they're in, and does nothing for 21:00, Friday, annual leave or onboarding. The agent isn't a replacement for your team — it takes the repeat enquiries and the hours nobody was there, so your people spend their time on the calls that need a person.
Calls that simply went unanswered
This is the most expensive line item and the only one that appears in no expense report: a caller who isn't answered dials the next result on the page. Worth putting a number on it before talking about price at all.
Getting a quote
A quote comes out of a short conversation: how many calls a day, what happens to them today, what telephony you already have and where the data has to sit. At the end of that call there's a number, not a range.
- Rough call volume per day or month, and the hours those calls arrive in
- Your existing number — forwarded to the agent, or a new number issued
- Whether the line runs on your telephony account or on ours
- Whether the data must stay inside your own network — on-premise changes the pricing
- Which systems need connecting: calendar, CRM, knowledge base or a price-list file
Pricing questions
Why isn't there a price list on the site?
Because a single number wouldn't be true for anyone. The same product looks completely different for a clinic taking forty calls a day and for a municipal contact centre taking a thousand, and running inside your own network prices differently from running in the cloud. Instead of an invented figure that falls apart on the first call, we publish the full method of calculation and build the quote with you.
How exactly are the minutes counted?
By the real duration of the conversation, from answer to hang-up, in seconds. An outbound dial that was never answered closes at zero — ring time isn't billed. Calls you marked as tests aren't counted, and non-audio channels such as meeting transcription or a text thread never enter the minute meter at all.
What happens if we go over the included hours?
Overage is billed at the agreed hourly rate, by the actual second rather than in whole-hour jumps. The service does not cut off by itself when the bundle runs out — you get an alert as you approach it, and what to do about it is your call. Repeated overage usually means the package should grow rather than being topped up every month.
Is the telephony cost included?
It depends whose account the numbers run on. If you bring your own carrier or an existing SIP trunk, those minutes appear in your reports for transparency but aren't charged through us — your carrier already billed you. If the numbers run on our telephony account, the line minutes are part of the bill and shown separately from agent minutes.
Is there a lock-in period?
Term, notice period and payment terms are set in the signed agreement with each customer, and the pay-as-you-go route exists precisely for people who don't want to commit to a volume up front. If the goal is to try the product before deciding, say so on the first call — a short pilot is far easier to set up than a long contract is to unwind.
Does running it inside our own network cost differently?
Yes. When the system runs inside your own network, models included, hardware and maintenance enter the picture in a way they don't in the cloud — so the quote looks different in both size and structure. This is the route for regulated bodies that cannot let recordings and transcripts leave their perimeter, and it's worth raising on the first call.
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