No new matter goes to voicemail again
A Hebrew voice agent that answers every call, runs a structured intake, captures the opposing party's name for a conflict check, and books a callback window with the right lawyer — without giving legal advice.
The short answer
How does a law firm handle inbound calls without losing new clients?
A law firm stops losing new matters when an AI agent answers every call in Hebrew — during a hearing, in a meeting and after office hours — and runs a structured intake instead of taking a message. The agent captures the matter type, the caller's details, the opposing party's name for a conflict check, the urgency and the preferred callback window, then books time with the right lawyer. It does not give legal advice or opine on the merits of a case; every substantive question goes to a lawyer, and every call is stored with a transcript, a summary and identifying details masked.
What happens today
- A new enquiry arrives during a court hearing, and by the time it ends the client has already spoken to another firm
- A message taker who logs only a name and number — no matter type, no opposing party — leaves the lawyer starting from zero
- The conflict check slips by days because nobody collected the details needed to start it
- Urgent calls — an arrest, an injunction, a looming deadline — get mixed in with calls that could wait
- After-hours calls, exactly when legal decisions get made, land in voicemail
How it sounds
Hello, you have reached the law firm. I am the firm's digital assistant. I will take the details of your enquiry and arrange a call with a lawyer. What is the matter about?
What the agent captures
- Full name, phone number and email address
- Matter type — family, torts, real estate, employment, criminal, commercial
- The opposing party and any other parties, for the conflict check
- Whether proceedings are open, in which forum, and the next scheduled date
- Urgency and any approaching deadlines
- Preferred callback window and language
Common use cases
A structured intake instead of a voicemail message
What separates a converted enquiry from a lost one is usually what was captured in the first minute. The agent runs an intake script you define, in natural Hebrew, and hands the lawyer a complete enquiry file — matter type, brief background, parties, urgency and deadlines — instead of a name and a number.
- A separate intake script per practice area
- The call flow can be generated from the call-script document the firm already has
- A clean summary at the end of every call, readable between hearings
- A warm transfer when the lawyer is available, including dialling their extension
The conflict check starts on the call itself
A conflict check cannot start without names. The agent explicitly asks who the opposing party is and who else is involved, and records the answers in structured fields pushed into your systems — so the check can begin immediately rather than waiting for a callback. Until the check clears, the agent makes no commitment on the firm's behalf about representation.
- Dedicated fields for the opposing party and additional parties
- Details pushed to your CRM via API, webhooks or write-back to Salesforce and HubSpot
- The agent never confirms representation or commits on the firm's behalf
- Returning callers recognized by phone number, including what was said last time
Confidentiality: who hears what, and what is stored
A first call to a law firm is sensitive before any engagement letter is signed. Hebrew-aware PII detection marks and masks names, ID numbers, addresses and phone numbers in the transcript, recording playback is limited by role, and an erasure request runs through a full anonymization flow that clears the details and leaves an audit record with a reference number. Firms that prefer the data never to leave their own infrastructure can run the system self-hosted.
- Identifying details masked in transcripts, per the firm's policy
- Role-based permissions for recording playback
- Anonymization and erasure with a complete audit log
- A fully self-hosted install on the firm's own servers as an option
The agent does not give legal advice
This is not a footnote disclaimer — it is a product boundary. The agent handles intake, scheduling, administrative questions and routing by practice area, and does not opine on the merits of a case, limitation periods, likely damages or a recommended course of action. When a caller asks a substantive question, the agent says so plainly and books time with a lawyer.
Frequently asked
Will the agent give a caller legal advice?
No. The agent runs intake, schedules calls and meetings, answers administrative questions and routes by practice area — it does not give a legal opinion. When a substantive question comes up it says plainly that a lawyer will answer, captures the details and arranges a callback; you can also configure it to transfer immediately to the duty lawyer's extension.
How does the agent help with the conflict check?
It captures on the call the names needed to begin the check — the caller, the opposing party and any other parties — and pushes them as structured fields into your systems through the API or a webhook. The check itself stays with the firm; the agent does not decide it and will not confirm representation before it clears.
What happens to an urgent call that arrives at night or on a weekend?
The agent answers — it is available 24/7 — identifies urgency by the rules you set and triggers the escalation path: an immediate transfer to the duty lawyer's number or extension, or logging the enquiry as urgent with a scheduled callback. The escalation reason is recorded on the conversation, and the recording and transcript are available right away.
We already have a written intake script. Can we use it?
Yes. You can feed in the existing script document and generate a full call flow from it — the questions, the branches by practice area, and verbatim wording wherever it matters that the exact sentence is said. From there you edit the flow in the dashboard, and every change is versioned so you can roll back.
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A real call, in Hebrew. Exactly what your callers would hear.
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