The garage answers every call, even with the whole crew under a car
A Hebrew voice agent that books service appointments, captures plate, model and symptom, quotes from the price list you uploaded, and passes anything needing diagnosis to the service manager.
The short answer
How does a garage answer calls when the whole crew is working?
A garage answers every call when an AI agent takes the phone in Hebrew and handles the traffic that repeats anyway: booking a service slot, capturing the plate and model, the description of the fault, service prices from a list you uploaded, opening hours, and whether a courtesy car is available. In a garage nobody is free to answer — the crew is under a car and the owner is on the phone with a supplier — so a missed call ends up at the next shop. Anything needing diagnosis or a real quote is passed to the service manager, and every call is stored with a recording, transcript and summary.
What happens today
- The whole crew has their hands full under a car while the office phone rings out
- A caller who wants to know what a 60,000 km service costs for their model gets no answer and dials on
- Vehicle details arrive incomplete — no plate, no year — so no part can be ordered in advance
- Breakdown calls and cars that will not start come in when the shop is closed
- Reminders for the annual test and periodic service never go out, and customers simply do not return
How it sounds
Hello, you have reached the garage. I am the digital assistant. I can book a service slot, check on a car that is with us, or answer pricing questions. What is the plate number?
What the agent captures
- Full name and a callback number
- Plate number, make, model and year
- Current mileage and the service being requested
- Description of the fault — a noise, a warning light, will not start, shakes while driving
- Whether the car is drivable or needs a tow
- Preferred date and whether a courtesy car is needed
Common use cases
Nobody in a garage is next to the phone
In a garage the phone is always second priority — there is a car on the lift, a customer at the counter and a supplier on the line. The agent answers instead, at any hour, talks to several callers at once, and keeps answering after closing, which is exactly when someone calls because the car would not start.
- 24/7 answering on the garage's existing line
- Simultaneous calls with no hold queue
- The same agent on WhatsApp, including sending appointment details
- Transfer to the service manager or an extension when a person is needed
A service price list the agent can actually read
You can upload your service price list or parts catalogue as a CSV or Excel file, and the agent will filter and enumerate it on the call — by model, service type or category. This is a filter over the actual list, not a fuzzy lookup in free text, so the answer is exact. When there are too many matches the agent asks a narrowing question instead of reading out an endless list.
- Upload a price list or catalogue as CSV or Excel
- Filter and enumerate by model, year or service type
- A narrowing question when there are too many matches
- Update prices by re-uploading, without touching the call flow
Real diagnosis stays with the service manager
A strange noise on braking or an engine light does not get diagnosed over the phone. The agent records the description precisely, captures the vehicle details, books a diagnostic slot and flags whether a tow is needed — and escalates to the service manager any case you defined as needing a person, including dialling their extension.
Returning customers and service reminders
The agent recognizes a caller by phone number and can recall earlier conversations — what was done to the car and when — so the owner does not have to explain it all again. The same system runs outbound calls: periodic service reminders, annual test reminders, next-day confirmations, or a feedback call after the car is handed back.
- Returning customers identified by phone number
- Outbound calls for service and annual-test reminders
- Post-handover feedback calls, with sentiment on every one
- Connected to your shop management system through the API or webhooks
Frequently asked
Can the agent quote a service price over the phone?
Yes, from a price list you upload as CSV or Excel — by model, year or service type. What is not in the list is not guessed: the agent says an inspection is needed, books a diagnostic slot, or hands off to the service manager for a quote.
Can the agent tell a customer the status of a car we are working on?
It can pull the status from any system you connect as a tool, by plate number or customer name, and read back whatever you allowed it to. If nothing is connected it logs the enquiry and hands it to the team for a callback — rather than giving the customer a pickup date nobody committed to.
What happens when a caller is stuck with a car that will not start?
The agent recognizes it as urgent by the rules you set, captures the location, plate number and description, and flags that a tow is needed. You can have it transfer straight to the on-call extension, or log an urgent job with a scheduled callback — the reason is stored on the conversation so you can see in the morning who was waiting.
Call the agent now
A real call, in Hebrew. Exactly what your callers would hear.
Have the agent call me
Leave a number — the agent calls you in under a minute.
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