A chiropractic answering service that books while you are with a patient
A voice agent that books first visits and follow-ups, moves and cancels appointments, calls the waitlist when a slot frees up, and routes every clinical question to your practitioners — it never gives medical advice.
The short answer
How does a chiropractic or physical therapy clinic stop losing bookings on the phone?
A chiropractic or physical therapy clinic stops losing bookings when an AI agent answers every call in the caller's language while practitioners are with patients, after hours and on weekends. The agent books first visits and follow-ups, moves and cancels appointments through the systems you connect, and answers repeat questions — hours, what to bring, whether a referral is needed — from a knowledge base your staff approved. A freed slot can be offered to the waitlist with outbound calls. Anything clinical, including a caller describing a new injury or severe pain, is transferred to your team; the agent does not give medical advice. Every call leaves a recording, a transcript and a summary.
What happens today
- Sessions run back to back, and the phone rings out while every practitioner is with a patient
- A new patient in pain who is not answered books with the next clinic in the search results
- A care plan means many visits, and every reschedule is another phone call for the front desk
- A late cancellation leaves an empty slot that nobody has time to fill from the waitlist
- Questions about referrals, insurance and what to bring take up the front desk's day
How it sounds
Hi, you have reached the clinic. I am the clinic's digital assistant. I can book a first visit or a follow-up, move an existing appointment, or put you through to the team. How can I help?
What the agent captures
- Full name, date of birth and a callback number
- New or returning patient, and the practitioner they usually see
- Reason for the visit, in the caller's words — a new problem, a follow-up, a care-plan visit
- Whether there is a referral, and the insurer or payment method
- Whether the call is clinical or urgent and needs a person
- Preferred days and times, and whether to join the waitlist
Get the free receptionist template
A copy-ready system prompt, greeting and closing, the questions to answer first, the transfer rules and the details to collect for chiropractors and physical therapy clinics.
Get the receptionist templateCommon use cases
New to AI receptionists? What one does, what it costs and when it isn't the right fit: What is an AI receptionist?
Back-to-back sessions and a phone nobody can reach
In a busy practice the schedule runs back to back, and the front desk is also checking patients in and out. The agent answers every call in parallel, in the caller's language, with no hold queue, and keeps answering after closing and on weekends, when people plan next week's visit.
- 24/7 answering on the clinic's existing number
- Many simultaneous calls with no hold music
- The same agent on WhatsApp for patients who prefer text
- Transfer to the front desk or a practitioner's extension when a person is needed
Booking first visits, follow-ups and care plans
With your scheduling system connected as a tool, the agent checks availability, books by visit type and practitioner, moves or cancels, and confirms out loud. A first visit can take longer on the schedule than a follow-up, and each visit type is booked for the length you set. There is no built-in integration with chiropractic or physical therapy practice software. Out of the box the agent books into a connected calendar such as Google Calendar or Calendly, or takes the request and sends it to your team; a system that offers an API can be connected through an HTTP connector, the Daber AI API or webhooks.
- Book, move and cancel against the connected system
- A different length per visit type
- Returning patients recognized by phone number, with earlier conversations recalled
- Outbound calls for reminders and appointment confirmations
Filling cancellations from the waitlist
A canceled visit is a slot you can still fill, if someone acts on it right away. The agent takes the cancellation by phone or on WhatsApp, releases the slot, and places outbound calls to the waitlist to fill it. The same outbound calls confirm tomorrow's visits and check in with patients who have not booked their next one.
- Outbound calls to the waitlist when a slot frees up
- Day-before appointment reminders
- Calls to patients who have not booked their next visit
- Recording, transcript and summary on every call
Clinical questions go to your practitioners
The agent does not give medical advice, does not diagnose and does not suggest exercises or treatment. When a caller describes a new injury, severe or worsening pain, or anything else you have marked as urgent, it captures the details and transfers the call to your team or the number you set, by the rules in the call flow. Everything administrative it closes on its own.
- Escalation rules you define, not the model's free interpretation
- Transfer to a specific extension or an outside number
- The escalation reason is stored on the conversation for review
- Guardrails that block answers outside the defined scope
Patient privacy and HIPAA
A call to a clinic carries a name, a date of birth and sometimes a health detail. Automatic PII detection marks sensitive data in the transcript and masks it according to your settings, and access to recordings is controlled by role. For an erasure request there is a full anonymization flow that clears the caller's details, masks the transcript, disables the recording and leaves an audit record with a reference number. On HIPAA: Daber AI is not HIPAA-certified — HIPAA is a US law rather than a certificate — and does not claim HIPAA compliance. If your practice is covered by HIPAA, ask any phone service, us included, whether it will sign a business associate agreement before patient data flows through it.
- Automatic PII masking in transcripts
- Role-based permissions for listening to recordings
- An anonymization flow for erasure, with an audit trail and reference number
- Multi-tenant cloud, or a fully self-hosted install on your own servers
An AI answering service for chiropractors and physical therapists
With a traditional answering service, a person at an outside company answers in your clinic's name, usually priced per minute or per call, and knows your practice only as well as the script you gave them. An AI answering service books against your own schedule: patients get an answer 24/7, every call is picked up at once, and the agent books, moves or cancels a visit or takes a message. Clinical and urgent calls are transferred to your team by the rules you set, and every call leaves a transcript and a summary. You can keep the clinic's number and forward only the calls the front desk does not answer.
- Answering 24/7, including evenings and weekends
- Every call picked up at once, with no hold queue
- Visits booked, moved and canceled, or a message taken
- Clinical and urgent calls transferred to your team
- A recording, transcript and summary of every call
Frequently asked
Does the agent give patients medical advice?
No. The agent handles scheduling, intake, repeat questions and routing — anything clinical goes to a practitioner or the team. That limit lives in the call flow and the guardrails rather than in the model's discretion: when clinical content comes up, the agent captures the details and transfers the call or books a callback, and records the escalation reason on the conversation.
What happens when a caller describes a new injury or severe pain?
The agent captures the details and applies the escalation rule you set: an immediate transfer to a practitioner or the front desk, or an urgent callback. It does not tell the caller whether the problem can wait, and it does not suggest treatment. For anything that sounds like a medical emergency, you decide in the call flow what the agent does, such as transferring to a person and telling the caller to contact emergency services.
Can the agent fill a canceled appointment?
Yes. The agent takes the cancellation, releases the slot in the connected system, and can place outbound calls to the waitlist to fill it. Those calls are recorded exactly like inbound ones — recording, transcript, summary and outcome — so you can see how many slots were actually filled again.
Is the agent HIPAA compliant?
Daber AI is not HIPAA-certified — HIPAA is a US law rather than a certificate — and does not claim HIPAA compliance. If your practice is covered by HIPAA, ask any phone service, us included, whether it will sign a business associate agreement before patient data flows through it. What the system does: identifying data is masked in transcripts, recording access is controlled by role, and erasure requests run through an anonymization flow with an audit trail.
What does it cost a chiropractic or physical therapy clinic?
Building the agent and testing it in your browser is free. Putting it on the clinic's phone line costs $3 for 14 days, with a real number and 30 call minutes; after that it continues on the plan you choose, from $49 a month with call hours included. Every plan and what it includes is on the pricing page.
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