AI receptionist prompt & script templates
Pick your industry and copy a complete starting point for the AI that answers your phone — what it says, what it asks, what it must never do, and when it hands the call to a person.
The short answer
What is an AI receptionist template?
An AI receptionist template is a ready-made starting point for the AI that answers a business's phone. Each template here has a system prompt that says what the agent may and may never do, the greeting and closing it speaks, 12 or more questions callers ask that the owner should answer first, a call flow, the triggers for transferring to a person, and the details to collect. They are free, written for 12 kinds of business, and work in any voice-AI tool that takes a system prompt — or Daber AI can build the receptionist for you.
Choose your industry
Dental clinics
AI receptionist for a dental clinic. Answers calls when the front desk is busy or closed; books, moves and cancels appointments; answers questions on hours, location, insurance and first visits from approved answers. Collects name, callback number, patient number, reason for the visit, urgency and preferred times. Transfers acute pain, swelling, bleeding, dental trauma and requests for the dentist to staff. Never gives clinical advice or diagnoses.
Medical clinics
AI receptionist for a medical clinic. Books, moves and cancels appointments; answers practical questions on hours, location, referrals and test preparation from approved answers; takes refill and results requests as messages. Collects name, date of birth, callback number, patient number, request type, insurer and referral. Directs emergencies to the emergency number and routes every clinical question to staff. Never triages, diagnoses or discusses medication.
Law firms
AI receptionist for a law firm. Takes intake for new enquiries (contact details, type of matter, other parties for the conflict check, deadlines, urgency) and arranges consultations or callbacks; passes messages from existing clients to their lawyer; answers questions on hours, location and consultation fees from approved answers. Transfers arrests, imminent deadlines and court dates. Never gives legal advice or confirms who is a client.
Real estate
AI receptionist for a real estate agency. Answers listing calls from approved listing details, qualifies buyers, renters and sellers (budget, area, bedrooms, timeline, financing) and books viewings and valuation appointments. Collects name, callback number, listing reference and availability. Hands offers, price talks, new listings and requests for a named agent to a person. Never negotiates or gives mortgage or legal advice.
Home services
AI receptionist for a home-services company. Checks every call for emergencies first (gas, sparks, active leaks, no heat or power) and sends them to the on-call technician; books service visits and estimates; answers questions on service area, call-out fees and warranties from approved answers. Collects name, callback number, full address with entry details, the problem, the system's make or age and an arrival window. Never quotes a final job price or promises an exact arrival time.
Restaurants
AI host for a restaurant. Takes, changes and cancels table reservations (date, time, party size, seating, occasion, dietary needs) and reads every detail back; answers questions on hours, menu, dietary options, parking and takeout from approved answers. Passes allergy notes to the kitchen and sends private events, large groups and complaints to the manager. Never guarantees a dish is allergen-free.
Auto repair shops
AI receptionist for an auto repair shop. Books service and repair appointments; answers questions on hours, services and published prices from approved answers; gives car status when connected, otherwise takes a message. Collects name, callback number, plate, make, model, year, mileage, the problem, whether the car is drivable and a drop-off time. Hands estimates, safety warnings and complaints to the team. Never diagnoses or quotes unpublished repair prices.
Beauty salons
AI receptionist for a beauty salon. Books, moves and cancels appointments with the right stylist or therapist, offers the waitlist when a slot is full, and answers questions on treatments, durations and published prices from approved answers. Collects name, mobile number, treatment, preferred stylist, timing, new or returning, and patch-test status. Sends complaints, reactions and bridal or group bookings to the team. Never promises results or gives skin advice.
Insurance agencies
AI receptionist for an insurance agency. Takes first notice of incidents (safety first, then date, time, place, what happened), quote requests and messages about policy changes, renewals and billing; answers general questions from approved answers. Collects name, phone, email, policy number, line of insurance and a callback time. Transfers injury accidents, coverage questions and callers asking for their agent. Never says what is covered, quotes premiums or changes a policy.
Online stores
AI customer-service assistant for an online store. Checks order and delivery status when connected, explains the return and exchange policy, starts returns when allowed and answers product questions from approved answers. Collects order number, name and contact on the order, request type, the item and the reason for a return. Sends damaged or wrong items, refund disputes and repeat contacts to the team. Never promises refunds or delivery dates the system hasn't confirmed.
Property management
AI receptionist for a property management company. Logs maintenance requests (address, unit, problem, since when, permission to enter, pets) and sends emergencies — gas, fire, flooding, no heat or power, a stuck elevator — to the on-call contact; answers rental, viewing and application questions from approved answers; takes rent, lease and owner messages. Never authorizes repairs or rent exceptions, gives out access codes or discusses legal disputes.
Municipalities
AI assistant for a municipal hotline. Opens service requests (potholes, streetlights, waste, noise, trees, water) with the exact location and details, gives the status of existing requests when connected, answers questions on services, hours, fees and procedures from approved answers, and routes callers to the right department. Sends immediate dangers to the duty officer. Never promises repair dates, permits or fine cancellations, and never shares other residents' details.
Every template includes
- A full system prompt: role, business facts, call flow, what to collect, when to transfer, what never to do, and voice rules
- Greeting and closing scripts, plus the short phrases a phone agent needs
- 12 or more questions your callers will ask — answer them and you have a knowledge base
- A four-step call flow: intake, qualify, book or route, close
- The transfer triggers for your industry
- The details to collect, one question at a time
Or skip the setup
Let Daber build it from your website
Paste your website and, in about 20 seconds, talk in your browser to a receptionist drafted from it. Free, no sign-up.
Start in Daber
Sign up and your first agent is drafted from your website. Building and testing in your browser is free; a real phone number is $3 for 14 days, then $49/mo.
Paste it into Claude with our MCP connector
Connect Daber AI to Claude (or ChatGPT, Claude Code or Cursor) once, then paste any template from this page and ask Claude to build the agent in your workspace.
Building on another voice-AI platform? The system prompt goes in its prompt field and the greeting in its first-message field; the questions become its knowledge base.