A veterinary answering service that answers while your team is with a patient

Exam rooms, surgery and the after-hours gap

When everyone is with an animal, nobody is free for the phone, and the calls keep coming. The agent answers every call in parallel, in the caller's language, with no hold queue, no matter how many owners dial at once. Outside opening hours it keeps answering exactly the same way, and urgent calls still reach a person.

• 24/7 answering on the clinic's existing line
• Many simultaneous calls with no hold music
• The same agent on WhatsApp for owners who prefer text
• Outbound calls for reminders and appointment confirmations

Booking, rescheduling and reminders

With your scheduling system connected as a tool, the agent does not just note a request — it checks availability, books the appointment, moves it or cancels it, and confirms out loud. There is no built-in integration with veterinary practice software. Out of the box the agent books into a connected calendar, or takes the request and sends it to your team to enter; a practice-management system that offers an API can be connected through an HTTP connector, the Daber AI API or webhooks.

• Book, move and cancel against the connected system
• Returning owners recognized by phone number, with their earlier conversations recalled
• Outbound calls for checkup and vaccination reminders
• Warm transfer to staff, including dialing a specific extension

An animal in distress goes to a person, never to the agent alone

The agent does not give veterinary advice, does not diagnose and does not tell an owner whether something can wait. What it does is recognize, by the rules you set, that a call may be urgent — for example an animal that was hit by a car, is struggling to breathe or may have eaten something poisonous — and transfer it straight away to your team, the on-call veterinarian or the emergency clinic you refer owners to. Anything about an animal's health reaches a person, and that limit is built into the call flow itself.

• Urgency rules you define, not the model's free interpretation
• Transfer to a specific extension or an outside number, such as the emergency clinic you refer to
• The escalation reason is stored on the conversation for review
• Guardrails that block answers outside the defined scope

What the practice manager sees after every call

Every call ends as a single record: recording, full transcript, summary, sentiment and an escalation reason if there was one. From there you can see what owners actually ask, where the agent handed off and why, and update the knowledge base accordingly. It all exports through the REST API, signed webhooks, or activity write-back to Salesforce and HubSpot.

An AI answering service for veterinary clinics

With a traditional veterinary answering service, a person at an outside company answers in your clinic's name, usually priced per minute or per call, and knows your clinic only as well as the script you gave them. An AI answering service works from your own knowledge base and calendar: owners get an answer 24/7, every call is picked up at once, and the agent books, moves or cancels an appointment or takes a message. Any call about an animal in distress is transferred to your team or the on-call number by the rules you set, and every call leaves a transcript and a summary. If every caller needs to talk to a person, a live answering service is the better fit.

• Answering 24/7, including evenings, weekends and holidays
• Every call picked up at once, with no hold queue
• Appointments booked, moved and canceled, or a message taken
• Urgent animal cases transferred to your team or the on-call number
• A recording, transcript and summary of every call