How to forward RingCentral calls to an AI receptionist

How RingCentral works with Daber AI

RingCentral isn't a Daber AI integration. It works with Daber AI through call forwarding: RingCentral rings your team first, then sends the calls nobody answers to your agent's number. If your phone provider offers a SIP trunk, calls can also arrive over SIP.

Recommended setup: forward missed calls to your AI agent

In the RingCentral app on desktop or web. Editing call handling may need permission from your account administrator.

1. 1Get your Daber AI number. Your agent gets a US number right away.
2. 2Open the RingCentral app, select Settings in the left navigation, then Phone.
3. 3Scroll to Call handling and click Edit.
4. 4Choose Work hours (or After hours). Use Edit schedule if you need custom hours.
5. 5Under Incoming calls, choose Ring in order or Ring all at once, turn on the devices that should ring, and set Ring for on each one. That's how long your team has to answer.
6. 6Under Missed calls, choose Forward to external number and enter your Daber AI number.
7. 7Click Save, then repeat for After hours. With a 24/7 schedule, After hours uses your Work hours settings.

Forward every call instead

To send all calls to the agent, turn on the Forward all calls toggle in Call handling, choose Contact or phone number (under Show more options), enter your Daber AI number, optionally set start and end dates, and save. Forward all calls is also available in the Admin Portal.

• Forward all calls overrides all your call handling settings for work and after hours.
• When Forward all calls and Do not disturb are both on, calls follow Forward all calls.
• With Forward all calls on, you appear unavailable in the call queues you belong to.

Test it

Call your RingCentral number from another phone and don't answer. Your devices ring for the time you set, then the call goes to your AI agent. If it forwards too early or too late, change Ring for. Then check the call in Daber AI: it's saved as a recording, a transcript and a summary.

Turn it off

Under Missed calls, switch back to Send to voicemail (or another option) and save, for each schedule you changed. To stop Forward all calls, turn its toggle off, or click Turn off in the banner.