The phone gets answered even when you are under the sink
A Hebrew voice agent that answers on the first ring, captures what broke and where, spots an emergency, books an arrival window and pushes you the details — instead of the caller dialling the next result.
The short answer
How does a tradesperson answer calls while on a job?
A tradesperson answers every call mid-job when an AI agent takes it instead and runs the whole conversation in Hebrew. A customer with a leak or a dead air conditioner calls several contractors in a row and picks whoever answered — an unanswered call almost always goes to somebody else within a minute. The agent captures the type of fault, the address, the urgency and the possible arrival window, books the service call and pushes you the summary immediately — or dials you directly when it is a genuine emergency.
What happens today
- You cannot answer with both hands under a sink, and the caller dials the next Google result in under a minute
- Calls come in while driving between jobs, in exactly the hours customers are searching
- A leak at two in the morning or a dead air conditioner in a heatwave — the most profitable calls arrive out of hours
- Missing details — floor, parking, entry code, which model — turn into a wasted drive without the right part
- Sticky notes and missed calls on a personal phone get forgotten, and nothing records what was promised
How it sounds
Hi, you have reached our service line. I am the digital assistant. Tell me briefly what the problem is and where, and I will check when we can get there. If it is an emergency, say so and I will put you through right away.
What the agent captures
- Full name and a callback number
- Full address — city, street, floor, entry code and parking
- Type of fault and exactly what is happening, including model or age of the system
- Urgency: an active leak, no water, no power, a safety risk
- Preferred arrival window and who will be home
- Whether it is under warranty or a new paid call-out
Common use cases
The call you missed is a job that went to a competitor
A customer with an urgent fault does not leave a message and does not wait — they go back to the search results and keep dialling. The agent answers at any hour, while you are on a ladder, while you are driving and at two in the morning, and runs the call all the way to a booked job or a transfer to you.
- 24/7 answering on your existing number
- Several callers handled at once, with no waiting
- The same agent on WhatsApp, including sending the job details
- Immediate transfer to you or the on-call tech for cases you defined as urgent
An intake that prevents a wasted drive
The gap between a profitable job and a wasted drive is usually one missing detail. The agent runs a fixed intake and makes sure everything you need to arrive prepared is captured on the call — full address, floor, parking, entry code, model, what has already been tried — and hands it to you in order.
- A separate intake script per job type
- Upload a price list or parts catalogue as CSV or Excel and the agent enumerates from it on the call
- An approved knowledge base for repeat questions — service areas, warranty, what a call-out includes
- The call summary reaches you the moment it ends
Emergencies reach you, everything else goes in the diary
Not every night call is an emergency, and not every emergency can wait until morning. You define what counts as urgent — an active leak, no power, a gas smell, elderly residents at home — and in those cases the agent transfers to you immediately, including dialling an extension. Everything else is booked into a normal arrival window without waking anyone.
Follow-up and returning customers
The agent recognizes a caller by phone number and remembers their earlier jobs — what was fixed and when — so a follow-up call does not start from scratch. It also places outbound calls: confirming an arrival the day before, calling after the visit to check the fix held, and re-engaging customers who have not booked in a while.
- Returning customers identified by phone number
- Outbound calls to confirm arrivals and collect post-visit feedback
- Recording, transcript, summary and sentiment on every call
- Connected to your job system through the API or webhooks
Frequently asked
How does the agent tell an emergency from a call that can wait?
By rules you define, not by feel. In the call flow you set what counts as an emergency — an active leak, a gas smell, a whole flat with no power — and what happens then: an immediate transfer to you or to the on-call extension. Everything else is booked into a normal arrival window, and the escalation reason is stored on the conversation.
Can the agent quote a price over the phone?
It can quote whatever you defined in advance. Upload a price list as CSV or Excel and the agent filters and enumerates from it — the call-out fee for a given area, or the price of a specific part. A quote that requires diagnosis on site stays with you: the agent says so and books a visit or a callback.
What if the caller cannot describe the fault?
The agent asks simple follow-ups from the script you defined — what they see, what they hear, when it started, what they already tried — and makes sure the full address, floor and entry code are captured regardless. If it is still unclear, it flags that in the summary and arranges a short callback with you rather than sending you out blind.
Call the agent now
A real call, in Hebrew. Exactly what your callers would hear.
Have the agent call me
Leave a number — the agent calls you in under a minute.
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