Your clinic answers every call — even when the whole team is chairside
A Hebrew voice agent that takes the morning rush, books appointments, recognizes returning patients by phone number, and escalates anything clinical to your staff.
The short answer
How does a dental clinic stop missing calls?
A dental clinic stops missing calls when an AI phone agent answers every inbound call in Hebrew — during the morning rush, after hours and on weekends — instead of sending it to voicemail. The agent books, moves and cancels appointments through the systems you connect it to, answers repeat questions from a knowledge base your staff approved, and transfers anything requiring clinical judgement to a dentist or the front desk. Every call leaves a recording, transcript, summary, sentiment score and escalation reason, so the practice manager can see exactly what was said and what was booked.
What happens today
- The 08:00 rush lands exactly when the receptionist is chairside assisting the dentist, and the phone rings out
- A patient in acute pain who is not answered dials the next clinic in the search results within a minute
- A last-minute cancellation hits voicemail at 21:00 and tomorrow's slot stays empty
- Repeat questions — opening hours, which insurers you work with, what a cleaning includes — eat the front desk's day
- Calls after 17:00 and over the weekend simply disappear, including the ones you paid advertising for
How it sounds
Hi, you have reached the dental clinic. I am the clinic's digital assistant. I can book an appointment, move an existing one, or put you through to the team. How can I help?
What the agent captures
- Full name and a callback number
- ID number or the clinic's patient number
- Reason for the visit — check-up, cleaning, pain, ongoing treatment
- Urgency: acute pain, a broken tooth, swelling or bleeding
- Preferred time window — days and hours
- HMO or supplementary insurance, and preferred dentist
Common use cases
The morning rush, after hours and weekends
A dental clinic's call load is not spread across the day — it is concentrated in the first hour, which is exactly when the team is at the chair. The agent answers every call in parallel, in Hebrew, with no hold queue, no matter how many people dial at once. Outside opening hours it keeps answering exactly the same way.
- 24/7 answering on the clinic's existing phone line
- Many simultaneous calls with no hold music
- The same agent on WhatsApp for callers who prefer text
- Outbound calls for reminders and appointment confirmations
Booking, rescheduling and cancellations
The agent connects to your systems through tools you configure, so it does not just note a request — it carries it out: checks availability, books the slot, moves it or cancels it, and confirms back to the patient out loud. Anything beyond its remit goes to a human.
- Book, move and cancel against the connected system
- Returning patients recognized by phone number, with their earlier conversations recalled
- Warm transfer to staff, including dialling a specific extension
- A slot freed by a cancellation — outbound calls to the waiting list
Acute pain: routing and escalation, never medical advice
The agent does not give medical advice and does not diagnose. What it does is recognize that a call is urgent, capture the exact details — pain, swelling, a fracture, trauma, when it started — and escalate to your team by the rules you set, including dialling the on-call dentist's extension. Anything clinical reaches a person, and that limit is built into the call flow itself.
- Escalation rules you define, not the model's free interpretation
- Transfer to a specific extension or an outside number
- The escalation reason is stored on the conversation for review
- Guardrails that block answers outside the defined scope
Patient privacy: what happens to the data and the recordings
A dental call carries a name, an ID number and sometimes a medical detail. Hebrew-aware PII detection marks sensitive data in the transcript and masks it according to your department's settings, and access to recordings is controlled by role. For an erasure request there is a full anonymization flow that clears the caller's details, masks the transcript, disables the recording and leaves an audit record with a reference number you can quote back to the patient.
- Hebrew-aware PII masking in transcripts
- Role-based permissions for listening to recordings
- An anonymization flow for erasure, with an audit trail and reference number
- Multi-tenant cloud, or a fully self-hosted install on your own servers
What the practice manager sees after every call
Every call ends as a single record: recording, full transcript, summary, sentiment and an escalation reason if there was one. From there you can see what patients actually ask, where the agent handed off and why, and update the knowledge base accordingly. It all exports through the REST API, signed webhooks, or activity write-back to Salesforce and HubSpot.
Frequently asked
Does the agent give patients medical advice or a diagnosis?
No. The agent handles scheduling, intake, FAQs and routing — anything clinical goes to a dentist or the team. That limit lives in the call flow and the guardrails rather than in the model's discretion: when clinical content comes up, the agent captures the details and escalates, including dialling the on-call dentist's extension if you configured one.
What happens when a patient calls with acute pain in the middle of the night?
The agent answers — it runs 24/7 — captures the details and applies the escalation rule you set. You can have it transfer immediately to the on-call dentist's number or extension, or have it log the call as urgent and schedule a callback first thing. The escalation reason is stored on the conversation, so in the morning you can see at a glance who was waiting and why.
Does the agent really book into our calendar, or does it just take a message?
It books for real, once you connect it to your scheduling system through a tool. The agent checks availability, books, moves or cancels, and confirms to the patient out loud on the same call. If the system is not connected or does not respond, it falls back to taking the details and handing off to staff — rather than promising a patient a slot that does not exist.
Who can listen to the clinic's call recordings?
Only roles you have granted access. Recording playback is controlled by role in the dashboard, and the transcript itself is displayed with identifying information masked. If a patient asks to be erased, the anonymization flow clears their details from the conversation, masks the transcript and disables the recording — leaving an audit record of who ran it and when.
Call the agent now
A real call, in Hebrew. Exactly what your callers would hear.
Have the agent call me
Leave a number — the agent calls you in under a minute.
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