Privacy Policy

Last updated: February 26, 2025

1. Introduction

Welcome to Daber.AI (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business communication platform.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email, phone number)
  • Business information (business name, description, industry)
  • WhatsApp business account information
  • Social media links
  • Calendar data (when using Google Calendar integration)
  • Communication content and messages
  • Customer service interactions

2.2 Automatically Collected Information

  • Device information (IP address, browser type, operating system)
  • Usage data (features accessed, interaction patterns)
  • Performance data and error logs
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Train and improve our AI models
  • Personalize your experience
  • Process transactions
  • Send administrative communications
  • Analyze service usage and performance
  • Comply with legal obligations
  • Prevent fraud and abuse

4. Data Sharing and Disclosure

We may share your information with:

  • Service providers and business partners
  • Third-party integrations (with your consent)
  • Legal authorities when required by law
  • Business transferees in case of merger or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Data portability
  • Withdraw consent

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13.

10. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for their privacy practices.

11. WhatsApp Data Usage

When you connect your WhatsApp Business account:

  • We process messages and media shared through WhatsApp
  • We store conversation history for AI training and support
  • We comply with WhatsApp Business Solution Terms of Service

12. AI and Machine Learning

Our AI systems:

  • Process communication data to provide automated responses
  • Learn from interactions to improve service quality
  • Maintain data privacy and security standards
  • Allow human oversight when necessary

13. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through our service or via email.

14. Contact Us

For privacy-related questions or concerns, contact us at:

Email: privacy@daber.ai
Address: [Your Business Address]

15. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

  • Contract performance
  • Legal obligations
  • Legitimate interests
  • Your consent

16. California Privacy Rights

California residents have additional rights under CCPA/CPRA. Contact us for more information about these rights.

17. Cookie Policy

We use cookies and similar technologies to:

  • Maintain your session
  • Remember your preferences
  • Analyze service usage
  • Improve user experience

You can control cookie settings through your browser preferences.

18. Compliance

We comply with applicable data protection laws, including:

  • GDPR (European Union)
  • CCPA/CPRA (California)
  • LGPD (Brazil)
  • Other applicable regional regulations

For specific privacy-related requests or concerns, please contact our Data Protection Officer at dpo@daber.ai.

Google Calendar Integration

When you use our Google Calendar integration:

  • We access your Google Calendar data only after obtaining explicit consent
  • We request and use the minimum necessary permissions required to provide our scheduling services
  • We access calendar data to:
    • Read your calendar events to check availability
    • Create and modify events for appointments
    • Manage scheduling preferences and settings
  • We do not:
    • Share your calendar data with third parties without consent
    • Use calendar data for advertising purposes
    • Store calendar data beyond what's necessary for service operation
  • You can revoke calendar access at any time through your Google Account settings

Data Processing and Security

For Google Calendar data specifically:

  • We follow OAuth 2.0 protocols for secure authentication
  • All calendar data is encrypted in transit and at rest
  • Access to calendar data is strictly limited to authorized personnel
  • We maintain detailed access logs for security monitoring
  • We regularly review and update our security practices

Google Calendar Data Retention

Regarding Google Calendar data specifically:

  • We retain calendar data only for the duration necessary to provide our services
  • Calendar data is automatically deleted when:
    • You disconnect your Google Calendar integration
    • You delete your account
    • The data is no longer needed for the service
  • You can request immediate deletion of your calendar data at any time
  • We maintain backups for a maximum of 30 days for disaster recovery purposes

Google Calendar Data Access and Export

You have the following rights regarding your Google Calendar data:

  • View what calendar data we store through your account dashboard
  • Export your calendar data in a machine-readable format
  • Request a complete list of all calendar data we process
  • Revoke access through either:
    • Your Daber.AI account settings
    • Google Security settings (https://myaccount.google.com/permissions)

Google Calendar API Scopes

We request the following Google Calendar permissions:

  • calendar.events.read - To check your calendar availability
  • calendar.events.write - To create and manage appointments
  • calendar.settings.readonly - To respect your calendar preferences

These permissions are the minimum required to provide our scheduling functionality. We regularly review these permissions to ensure we're not requesting unnecessary access.

Limited Use Disclosure

Our use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Specifically, we will:

  • Only request necessary data and permissions
  • Be transparent about how we use the data
  • Never sell the data
  • Never use the data for advertising
  • Never use the data to target ads to users
  • Never transmit the data to third parties unless necessary for service provision